Selector® 3782EL – FAQs

Lock is not-responding
  • Confirm lock has power by checking heartbeat LED.  Remove top screw from cover (front) plate and looking for a blue LED flashing every 2 seconds
    • If the lock is powered (heartbeat is flashing) but still not responding:
      • If using 2 wire mode, confirm the red and green wires are joined together and there is 9-28VDC present between red/green and black connections depending on locking signal.
      • If using 3 wire mode, confirm red wire is permanently powered (+9-28VDC) and green wire is switched (9-28VDC) on / off to send the lock/unlock signal.
    • If the lock is not powered (heartbeat is not flashing)
      • Remove lock from door and power using a micro-USB connector attached to a power bank, PC or mobile phone charger – if the heartbeat LED now operates:
        • Test the cable at the door – there should be 9-28VDC present between the red and black wires.
        • Test the locking signal – there should be 9-28VDC present between the green and black wires – this should change between off and on when a locking signal has been sent.
          • If the lock can be powered by USB and there is correct power on the cabling:
            • Remove all power from the lock for 2 minutes and check the setting switches on the back of the lock are set correctly (lock may have been powered in Escape-Escape and then the switches were moved)
Lock is not locking according to the way I have set the switches
  • The setting switches will not take effect until the lock has fully powered down.  Disconnect all power from the lock and wait at least 2 minutes and then retry.
    • If the problem persists, return lock for investigation.
Lock is remaining in powered state even when I send a lock / unlock signal
  • The lock may function correctly outside of the door but once the lock is fitted to the door the lock will not respond to the locking signal.
    • If the red and green wires are joined and then the locking signal is supplied by switching the negative on the black wire – the lock will not see a change of voltage (as it is grounded through the door) and will then remain in the powered state.
  • A positive (9-29VDC) lock / unlock signal must be supplied on the lock. 
    • Wiring should be updated to ensure that the locking signal is switched on the positive side of the supply.
I am trying to set the lock up as double access (1 side PtL, 1 side PtO) but it is not working as expected
  • If the lock is being used in 2 wire mode (red and green wires joined), then this mode will not operate as required – the lock must be operated in 3 wire mode for this function to operate correctly.
  • If the lock is operating in 3 wire mode, is the locking signal on the green wire PtL?
  • When entering a power failure state, the PtO side flashes green and then red – this is normal behavior and due to a minor delay in the power failure being sensed by the lock – the correct failed state is achieved.
Lock is beeping continually
  • Continuous beeping indicates that the lock is not able to move into the locked position – something is jamming the motor.
    • If furniture is fitted, remove the furniture, with nothing in the hubs and re-try to lock the lock.
      • The furniture may be mis-aligned which is causing the hubs to not return fully.
      • The furniture return spring may not operate adequately which is causing the hubs to not return fully.
      • The door preparation may have a catch which is causing the hubs to not return fully.
    • If no furniture is fitted, check correct voltage is being supplied to lock and power supply is able to deliver specified current.
Lock beeps once or twice every time the lock locks
  • Beeping indicates that locking is being delayed or that the motor is drawing excessive current
    • Operate the lock at least 10 times and confirm if the problem is still present
    • Check furniture and voltage as above
Lock double beeps every 6 seconds
  • Double beeping every 6 seconds indicates that the lock cannot communicate with the motor.
    • Lock should be returned for investigation.
Deadlatch monitor is not working
  • Confirm correct wires are being used by testing with a multi-meter
    • Signal should be open when the auxiliary bolt is out and closed when auxiliary bolt is depressed
  • Check the door gap does not exceed 5mm (6.5mm is absolute maximum)
  • Check that the auxiliary bolt fully extends when the door is open
    • If not, loosen furniture, lock and cover plate mounting screws and re-adjust to ensure proper operation of the auxiliary bolt
REX (Request to Exit) is not working
  • Confirm correct wires are being used by testing with a multi-meter
    • With NO/NC switch to NC - signal should be open when the handle is turned and closed when the handle is released
  • REX will not operate when the lock is set to Escape-Escape
  • REX operates on the handle that is set to Escape only
  • Confirm that the NO/NC (Normally Open / Normally Closed) switch on the side of the lock is set correctly and switch has travelled to selected side fully.
Door position switch is not working
  • Confirm correct wires are being used by testing with a multi-meter 
    • Signal should be closed when a magnet is placed below bottom mounting screw and open when magnet is removed.
  • Confirm the door position magnet is installed at correct position below the strike.
  • Confirm door position magnet can attract a ferrous item.
Lock status monitor is not working
  • Confirm correct wires are being used by testing with a multi-meter
    • Signal should be open when the lock is unlocked and closed when lock is locked
  • Lock status monitor state will only change when the lock is powered (the lock will only change state when powered as well)
LED is not active
  • Lock is supplied with LEDs de-activated.  Refer to instructions on how to activate the LEDs
LEDs turn off after 10 seconds
  • The LEDs will turn off after 10 seconds when being powered in 2 wire mode (red and green wires joined)
    • Wire lock in 3 wire configuration if continuous LED operation is needed
LED is not visible after fitting furniture
  • 4800 lens furniture requires an extra hole to be drilled above top furniture mount hole – has this been drilled
    • If yes, remove furniture and confirm LEDs are operating on lock and inspect for obstructions
LED shines red briefly and then green after sending unlocking signal
  • The LED indicates the status of the lock and will only change to green once the lock has confirmed that it is definitely unlocked.
  • If the lock is being powered in 2 wire PtO – this will result in the LED being off and then when a locking signal is received, the LED will be red for a fraction of a second before changing to green once unlocked.
    • 2 wire PtO is not recommended
There is no room for the cable when installing in a timber door
  • The cable boot is only intended for aluminum frame installs and can be removed for timber door installations
  • Ensure door preparation is correct as the 3782EL requires a lengthened mortice compared to a mechanical timber fix door preparation.
I have old LED furniture that I would like to re-use, is there an adaptor kit
  • No, new and improved 4800 lens furniture will need to be purchased.
I have an old 3582EL to replace, is this lock interchangeable
  • The lock is completely backwards compatible and a 9 – 12 pin adaptor is available
    • 2 wire PtO is not recommended
  • If using LED lens furniture, additional holes will be required above the top furniture mounting hole
I have a retro-fit with LEDs (power is being sent on old green wire to continuously power LEDs), will I have to re-wire the installation
  • The lock is retro-fittable to the old lock and a 9 – 12 pin adaptor is available.
    • The 9 – 12 pin adaptor will operate the lock in 2 wire mode and thus LEDs will only operate in PtL
      • 2 wire PtO is not recommended
I am trying to set the LEDs on site, how can I power the lock
  • The lock can be powered via a micro-USB connector connected to a power bank, PC or mobile phone charger or it can be powered by the main connector with a 9 or 12V battery connected to the red (+) and black (-) wires
  • Refer to instructions for LED activation steps
I am trying to lock one side of the lock but the cabling has not been installed – how can I do this
  • Set setting switches to required position (PtO will leave the lock locked once power has been removed)
  • The lock can be powered via a micro-USB connector connected to a power bank, PC or mobile phone charger or it can be powered by the main connector with a 9 or 12V battery connected to the red (+) and black (-) wires
    • If powering by USB, the setting will only take effect after 30 seconds or if immediate response is required – while powered, briefly press the LED and mode button and the lock will change to and remain in the failed state. When the lock is powered through the main connector, normal operation will resume
    • If powering through the main connector, connect and remove the green wire from the positive terminal of the battery
      • Ensure power is supplied to the lock for at least 5 seconds
Lock beeps three times on start up
  • Triple beeping indicates an error with the setting switches
    • Move the setting switches out of their current position and back to required setting – taking care to ensure the switch has ‘clicked’ into the required position
    • If the switches are in correct position but the lock still triple beeps on start-up, the setting will not change but remain in previous condition.
      • Setting switches may be faulty and the lock should be replaced.