Frequently Asked Questions

To ensure the technical key security of a mechanical locking system, it is essential to choose a system that is protected by key patents and offers high-level technical key copy protection. 

MTL^™ 800 keys feature a patented double alpha spring  -  a moving element located at the tip of the key blade  - which engages with two unique pins at the rear of the cylinder, creating an additional shear line for enhanced security.

The MTL^™800 platform is patent protected in Australia until 2039, whereas the MT5+ patent expires in 2025. The MT5+ system used in VPI locks will continue to be supported to ensure the protection of existing installations. Additionally, all MTL^™800 keys are fully backward compatible with existing MT5+ systems in VPI locks.

They have been specially designed on a master key system to allow power meter readers access to open all locks.

Key copying is strictly controlled for Victoria Power Industry Locks^®. Registering your card is for your conveniance in the case you lose your security card or key. If you have registered you can provide a current energy statement in place of your security card or key.

If you have registered you can use a current energy statement and provide your key number to have another key cut. You will need to fill out the Replacement Key Requisition Form to supply with your order. If you did not register you will not be able to have another key cut.

If you have registered you can use a current energy statement and provide your security card number to have another key cut. You will need to fill out the Replacement Key Requisition Form to supply with your order. If you did not register you will not be able to have another key cut.

Yes, multiple locks can be ordered to the same key. The locks will be made specifically to match your key.

Without knowing who has keys, for security we recommend you contact a Locksmith to have the lock removed and replaced with a new one.

Victorian Power Industry Locks^® (VPIL) master keys are controlled by the VESI Group companies and only available to them.