Question 1

Why do I need a Lockwood Home Hub?

Accepted Answer

The Lockwood Home Hub allows you to access multiple Lockwood smart home devices from wherever you are. Monitor the status of your home, lock or unlock and more using your Lockwood Home App from anywhere. The Lockwood Home Hub allows your Lockwood smart home devices to work with Amazon Alexa, Google Home and more.*

*Please check if your specific Lockwood smart home device works with Alexa or Google Home on the Lockwood website before purchase.

Question 2

How many Lockwood smart home devices can link to a Lockwood Home Hub?

Accepted Answer

The Lockwood Home Hub supports up to 16 Bluetooth (BLE) and 30 Zigbee Lockwood smart home devices.

Question 3

Will the performance be impacted when you increase the connected devices to the Lockwood Home Hub?

Accepted Answer

If you have more than 10 devices linked to the Lockwood Home Hub, you may see a slight impact to response time.

Question 4

What Wi-Fi frequency does the Lockwood Home Hub use?

Accepted Answer

The Lockwood Home Hub can connect to 802.11b/g/n (2.4 GHz only) Wi-Fi networks. Please make sure your Wi-Fi router broadcasts a 2.4 GHz network.

Question 5

In the event of an internet outage, does the Lockwood Home Hub still have access to control your devices?

Accepted Answer

In the event of an internet outage, you will only be able to access your devices over Bluetooth within range. Remote access will not be available. Once internet is available again, the Lockwood Home Hub will automatically reconnect to the internet.

Question 6

In the event of a power outage, does the Lockwood Home Hub have a back-up power source?

Accepted Answer

The Lockwood Home Hub does not come with a backup power source. In the event of a power outage, you will only be able to access your devices over Bluetooth when within range. Remote access will not be available.

Question 7

Should I be close to my router when controlling my Lockwood smart device?

Accepted Answer

Provided you are connected to the internet, you can control your devices from anywhere using your smartphone, without needing to be connected to the Wi-Fi network linked to the Lockwood Home Hub.

Question 8

How do I add a device to the Lockwood Home Hub?

Accepted Answer

Put your smart device into pairing mode (refer to its user guide), then open the Lockwood Home App, navigate to device management, and follow the in-app instructions to add it to the Hub.

Question 9

Can I set up automations with the Lockwood Home Hub?

Accepted Answer

Yes. When integrated with a smart home system, the Lockwood Home Hub can trigger other devices — such as lights or alarms — when your lock is accessed. It also supports scenes and automation through compatible smart home platforms.

Question 10

Can I receive alerts through the Lockwood Home Hub?

Accepted Answer

Yes. You can set up text or email alerts to be notified when your door is accessed — useful for knowing when family members arrive home.

Lockwood Home Hub Support