Question 1

What are the access types for the Lockwood Latitude Slim Smart Mortice Lock?

Accepted Answer

There are 2 access types, PIN code (6 digits only) and operating the lock using the Lockwood Home App.

Question 2

What is multipoint locking on the Lockwood Latitude Slim Smart Mortice Lock?

Accepted Answer

Multipoint locking provides multiple points of locking and can be activated by lifting up and releasing the inside or outside handle after the door has been closed. This enhances security and improves door sealing performance, protecting your door from the wind and rain.

Question 3

Can I connect my Lockwood Latitude Slim Smart Mortice Lock to the Lockwood Home App?

Accepted Answer

Yes, the lock comes smart-ready (without an additional module) and can be paired to the Lockwood Home App (available on Apple App Store and Google Play Store) using your smartphone's Bluetooth connection. To pair your smart lock to the Lockwood Home App, follow these steps:

On your smart lock, activate App Pairing Mode by entering your Master Code, then press the R button under the top battery cover, followed by the number 7 on the keypad and then the gear key. Pairing Mode will be active on your lock for 5 minutes only.
On your smartphone, ensure you've turned on Bluetooth and open the Lockwood Home App, then select the 3 lines on the top-left hand corner of the screen. "Set up new device" and scan the QR code on the back of the top battery cover of your Lockwood Latitude Slim Smart Mortice Lock. Follow the in-App prompts to start scanning for your smart lock. Your App will tell you once your lock has been paired.

Question 4

Can the Lockwood Latitude Slim Smart Mortice Lock automatically lock after the door has been closed?

Accepted Answer

Yes, Auto-Lock is enabled by default and the default Auto-Lock time is 10 seconds. Once connected to the Lockwood Home App, Auto-Lock can only be configured using the Lockwood Home App. If desired, Auto-Lock can also be disabled.

Question 5

Can I change the Auto-Lock timing on the lock?

Accepted Answer

Yes, the default Auto-lock time is 10 seconds. If the lock has not been connected to the Lockwood Home App, follow the steps on your User Guide to navigate to the Auto-Lock setting menu. If the lock has been connected to the Lockwood Home App then it can only be adjusted using the app.

Question 6

Does the Lockwood Latitude Slim Smart Mortice Lock have an alarm?

Accepted Answer

Tamper Alarm
The Lockwood Latitude Slim Smart Mortice Lock has a tamper alarm which will go off if anyone attempts to force the door open.

Internal Intrusion Alarm
The lock can be set to sound an alarm if the door is opened from the inside. To activate, enter the Master Code and hold the gear key.

Question 7

Can I disconnect my Lockwood Latitude Slim Smart Mortice Lock from my Lockwood Home App?

Accepted Answer

Performing a factory reset using the Lockwood Home App will disconnect your Lockwood Home account to the Lockwood Latitude Slim Smart Mortice Lock. For detailed steps on how to do this, refer to programming video or User Guide.

Question 8

What happens if my Lockwood Latitude Slim Smart Mortice Lock loses power?

Accepted Answer

The lock is powered with four AA alkaline batteries. When the battery level is low, the external LED indicator under the keypad will flash red and the lock will prompt you to replace the batteries when unlocking or locking. If the batteries are completely flat, the lock can be powered using a USB-C connection and power source.

Question 9

Can I use rechargeable or lithium batteries to power the Lockwood Latitude Slim Smart Mortice Lock?

Accepted Answer

No, we recommend only using quality alkaline batteries to avoid damaging your lock.

Question 10

How do I connect to my lock remotely?

Accepted Answer

A Lockwood Home Hub can be used to link your Lockwood Latitude Slim Smart Mortice Lock to your Wi-Fi network, allowing you to access your lock from anywhere in the world, provided you have an internet connection.

Question 11

Can I place the lock on an outdoor gate?

Accepted Answer

No, the Lockwood Latitude Slim Smart Mortice Lock is designed for residential entry doors and not to be used where the inside escutcheon will be exposed directly to outdoor elements.

Question 12

How can scramble mode or fake pin code help me hide my pin code if people are watching?

Accepted Answer

Any number of digits can be added before or after your 6-digit user code to prevent it from being exposed.

For example, if your code is 123456, you could enter 3576987123456, the lock will still recognize the correct sequence (123456) within the larger input.

Question 13

Can I disable my keypad?

Accepted Answer

Yes, this is called Security Lockout Mode. Hold down the Internal LED status indicator button for 4 seconds, until the voice prompt is heard. This feature cannot be enabled or disabled remotely via the Lockwood Home App.

Question 14

What do the LED colours mean on my Lockwood Latitude Slim Smart Mortice Lock?

Accepted Answer

The LED colours indicate the status of the lock.

Status	External LED Colour	Internal Status Indicator Button LED Colour	Remark
Unlocking	Green	Green	-
Locking	Red	Red	-
Low battery	Red	-	External LED flashes red, please change batteries
Security lockout mode is active	Red	Red	Internal Status Indicator Button LED Colour will flash blue every 9 seconds
Internal intrusion alarm has been triggered	-	-	Keypad numbers flash clockwise
Tamper alarm has been triggered	Red	-	Keypad numbers flash clockwise
Wrong user code has been entered	Red	-	-

Question 15

What does the white button on the internal escutcheon do?

Accepted Answer

The internal status indicator button has 2 functions:

Locking or Unlocking: If the smart lock is locked, pressing the status indicator button will unlock the outside handle. If the smart lock is unlocked, pressing this button will lock or disconnect the outside handle from the mortice lock. Please note that this button will not activate multipoint locking, it will only lock or disconnect the outside handle. Multipoint locking can be activated simply by lifting and releasing either the inside or outside handle.
Status indication: Refer to LED status indication FAQ.

Lockwood Latitude Slim Smart Mortice Lock Support